Shipping

We ship worldwide from the United States. 

Please note that due to current international shipping restrictions, your order might take additional time shipping or become delayed.

All physical products will be shipped AFTER the transmission date.

Please refer to specific product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

*Due to current social distancing measures, order processing and shipment times may be delayed*

This does not include time in transit and is regardless of shipping method chosen at checkout.

All shipping rates will vary depending on a few different factors, some of which include:

* Domestic vs International shipments
* Total weight of package
* Selected shipping method


We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.


To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+,  click here.

Orders

All sales are final. We are unable to offer refunds at this time.

Exchanges are dependent on current stock levels and item purchased. Please email storyoftheyear@absolutemerch.com for any exchange inquiries.

Yes! Please email storyoftheyear@absolutemerch.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

For questions regarding the livestream, please refer to this FAQ or email tickets@singlemusic.com